Refund policy

Refund & Cancellation Policy

Last updated: June 2026

Salon services

Because salon services are personalized and performed in real-time, we do not offer refunds on completed services. If you are not happy with the result of your appointment, please contact your stylist or email hello@mavenct.com within 7 days of your visit and we will work with you on a complimentary adjustment when appropriate.

Cancellations and no-shows

Each Maven stylist runs her own booking calendar through Phorest. We ask for at least 24 hours' notice for cancellations and reschedules so we can offer the slot to another guest. Late cancellations and no-shows may be charged a fee at the stylist's discretion, per Phorest's terms.

Retail products

Unopened, unused retail products may be returned for a full refund within 14 days of purchase, with original receipt. Opened products cannot be returned for hygiene reasons unless the product is defective. Please bring returns to the salon in person or contact us first at hello@mavenct.com.

Affiliate product purchases

Products linked from our "Favorite Products" page are sold by third-party retailers (Virtue, Holistic Hair Tribe, Salon Interactive, Ibiza, Primally Pure, K-18, and others). Their own return policies apply — we cannot process refunds for purchases made directly with these retailers.

Gift cards

Gift cards are non-refundable and do not expire. They can be redeemed for any salon service or retail product.

Contact

Maven Salon · 144 Main Street, Old Saybrook, CT 06475 · hello@mavenct.com · (860) 552-6435