Frequently Asked Questions

All appointments are booked through our partner online booking.

If you're a new guest and not sure who to book with, take our 5-question matchmaking quiz first - we'll pair you with the Maven who fits your hair, style, and personality.

Yes. First-time color guests are required to book an in-salon Color Consultation ($50) so your stylist can assess your hair history, density, condition, and discuss your color goals before the appointment. The $50 consultation fee is applied to your first color service.

Consultations are 30 minutes long. Existing guests can book color services directly without a separate consultation.

First-time guest appointments are curated experiences that include extra time for consultation, hair history review, and a tailored approach to your first service with us. The pricing reflects that additional time and attention.

Existing guests have established color records and service histories with their stylist, so refresh and maintenance appointments are more efficient and priced accordingly. See our full service menu for current pricing.

Timing depends on the service:

• Single-process color refresh: 1.5 - 2 hours
• Partial highlight or balayage: 2.5 - 3.5 hours
• Full balayage with cut and blow-dry: 3.5 - 4.5 hours
• Color transformation (lightening or major change): 4 - 5+ hours

Your stylist will confirm timing when you book based on your hair length, density, and current condition.

We require at least 24 hours' notice for cancellations and reschedules - that lets us offer your slot to another guest on the waitlist.

Late cancellations and no-shows may be charged a fee at your stylist's discretion, per online booking's terms. See our full Refund & Cancellation Policy for details.

Yes. Marie is our extension specialist and works exclusively with sewn-in weft extensions - a discreet, comfortable method that adds fullness, length, and color dimension without damaging your natural hair.

All new extension guests start with a 30-minute in-salon consultation ($50). Existing extension guests can book move-up appointments directly with Marie. See Marie's bio + services for more.

Take our 5-question matchmaking quiz - it asks about your hair goals, current color, lifestyle, and weekend personality, then recommends the right Maven for you.

Quick guide: Angela for custom color, blonding, and statement looks · Ashley for everyday cuts and polished glam · Marie for extensions and dimensional/grey-blending color.

No. Each Maven stylist's calendar is fully booked through online booking in advance, so we cannot accommodate walk-ins. Please book online - same-day appointments are occasionally available depending on cancellations.

Free street parking is available right out front on Main Street, with additional lot parking behind the building. Maven Salon is at 144 Main Street, Old Saybrook, with easy access from US-1, I-95, and the Saybrook Junction train station.

Yes! Browse our Favorite Products page for the brands we trust and recommend most: Virtue. and K-18. Many of those are affiliate links - click through to purchase directly from the brand.

Selected retail products may also be stocked in the salon - ask your stylist on your next visit.

We want you to leave feeling confident about your hair. If you're not happy with your color result, please contact your stylist directly or email hello@mavenct.com within 7 days of your appointment.

We'll work with you on a complimentary adjustment when appropriate. See our full Refund & Cancellation Policy for details.

For the best results:

• Come in with clean hair (washed within the last 24-48 hours) - clean hair lifts more evenly.
• Style your hair the way you typically wear it day-to-day so your stylist can see how the color will lay.
• Avoid heavy oils, leave-in silicones, or heavy product on the day of your appointment - they can interfere with color processing.
• Bring 2-3 reference photos if you have a specific look in mind.
• Eat beforehand and bring water - long color appointments can be 3-5 hours.

Yes! See our Updo Services - pricing is set by hair length and thickness. We can also pair updos with a Signature Blowdry or makeup application as part of your event prep.

For weddings, please book well in advance - especially May through October - and message us at hello@mavenct.com if you need a trial run or have a bridal party of 4 or more.

Cezanne is a long-lasting, formaldehyde-free keratin smoothing treatment. It reduces frizz, adds softness, and makes hair more manageable - without the harsh fumes of traditional keratin services. Results typically last 3-5 months depending on hair type and aftercare.

The service takes about 2-3 hours. Learn more on the Hair Treatments page.

Yes! We offer a Kids Haircut & Blow Dry for children ages 6-12. Please book online and let your stylist know it's a kids appointment.

For younger children or first haircuts, please email hello@mavenct.com and we'll let you know which stylist is the best fit.